Kinneman's Custom Products Online Catalog
Ordering information
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Method of Payment
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We accept VISA and MasterCard,
Cashier's Checks, money orders, personal checks, or CODs. (There is a $5.00
charge per package for COD orders). All COD orders are delivered for cash
or money orders only, except for established customers. We do not ship UPS
Next Day, UPS 2nd Day or Parcel Post orders COD. We do not back order products
on COD orders. No COD orders outside the United States. Personal checks
will be held for clearing prior to the shipment of your order, except for
established customers. |
Domestic Shipping
We ship United Parcel Service in the continental
United States (unless requested otherwise). Next Day, Second Day Air, and Three
Day Services are available for an additional charge. Please provide street addresses,
since UPS generally cannot deliver to post office boxes. Orders shipped to Alaska
or Hawaii will be sent via priority mail (unless requested otherwise) and are
subject to additional shipping charges. All orders requested to be sent through
the U. S. Postal Service are subject to additional charges.
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International Shipping
Any order shipped out of the United States must be prepaid in
U.S. funds. We suggest using a VISA card or MasterCard. There is a $4.50 handling
charge on all international orders in addition to actual shipping costs. To
avoid delays on mail orders with checks please remit extra funds to cover shipping
costs; overage will be refunded. Orders are shipped via parcel post surface
unless otherwise specified. We can ship surface or air mail, UPS International,
Emery, or Federal Express. Cleaning rods longer than 40", gun cases, and flag/light
stands cannot be sent out of the United States through parcel post (except for
Canada) due to postal regulations. No primers or powder can be sent overseas.
WE HAVE A MINIMUM OF $4.95 SHIPPING AND HANDLING CHARGE ON ALL ORDERS.
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Back Orders and Standing Orders
We try to avoid back orders from occurring by having plenty of
inventory on hand at all times, but occasionally we get caught by an unexpected
rush on one item, so they do happen. If we do not expect to have an item available
within 21 days, we will not back order the item unless specifically requested
by the customer. WE DO NOT BACK ORDER BULLETS, PRIMERS, POWDER, OR BRASS. These
items are considered "Standing Order" items. A standing order is the same as
a back order except that we do charge freight when the item is shipped. Back
order shipments are not charged freight charge within the United States. A standing
order may also not be available for longer than 21 days.
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Returns
If you are planning on returning an item, please call us for
a return authorization prior to returning. If you are experiencing difficulty
in using an item, please call first as we may be able to alleviate the problem
by phone. When returning an item, please provide the following: 1) A copy of
the invoice, 2) The reason you are returning the item, and 3) Whether you wish
to exchange or refund. If the return is due to an error on our part, we will
reimburse you for your shipping. Items being returned must be in original containers
and must be in a resalable condition. Items not meeting these guidelines are
subject to meeting a 10% restocking fee. Returns made by customer through C.O.D.
to collect refund will be refused. REFUNDS MADE AFTER 30 DAYS WILL BE SUBJECT
TO A RESTOCKING CHARGE. NO RETURNS ACCEPTED AFTER 90 DAYS FROM PURCHASE.
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Pricing
Kinneman's Custom Products reserves the right to correct typographical
errors in pricing. All prices are subject to change without notice. We will
not automatically send merchandise if prices have changed dramatically. We will
contact you first. Sales tax only applies to Wyoming residents.
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Phone Hours
Monday-Friday—8:00 a.m. to 5:00 p.m. Mountain Standard Time Saturday/Sundays—From
April through September, we will be attending shoots on weekends. Hopefully,
in the near future, we will have a full-time employee to take care of the phones
seven days a week. In the meantime, leave a message and we will get back to
you.
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information, then please click below to enter the secure online form.
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